Support
If you get stuck or have a question in the app, email us below. The app name, device type and a screenshot make the answer faster.
Contact
We check on weekdays and answer in order. For payments and refunds, see the FAQ below first.
Frequently asked
Can I get a reading without knowing my birth time?
Yes. The hour pillar is left empty and six characters are read; once you learn the time, fix it in your profile and read again.
My characters differ from another almanac.
Usually the rules differ — whether solar terms are read by date or by time, whether the birthplace longitude is corrected, and which day a birth around 11 pm belongs to. The rules 99jeomjip follows are all on the About page, and the result screen lets you open the calculation basis.
I want to delete my account.
In the app, More → Delete account removes it immediately. If you have already removed the app, follow the account deletion guide below or email us.
I want to cancel or refund a purchase.
In-app purchases are handled by the App Store and Google Play. Refunds follow each store's policy and can be requested from your purchase history. For app-side problems such as points not arriving, email us with the order details.
Do I pay points again to reopen a reading?
No. A reading you have opened once is free to reopen. It stays free even if you delete and re-register the same person.
Documents
Operated by soarus · Business registration no. 655-27-02182 · Mail-order business no. 제2026-서울서초-2954호